Kenichiro Kuroiwa



Aoyama Business School
4-4-25 Shibuya Shibuya Tokyo Japan 150-8366

Academic Positions

Aoyama Business Scool, Professor, 2014-Present
Musashi University, Department of Economics, Professor, 2013
Musashi University, Department of Economics, Associate Professor, 2005-2012
UCLA Anderson School of Management, Visiting Scholar, 2007
Musashi University, Department of Economics, Assistant Professor, 2003-2004

Education

Keio University, Graduate School of Business Administration, Ph.D Business, 2000-2003
Keio University, Graduate School of Business Administration, MBA, 1998-2000
Waseda University, Science and Enginnering, BE, 1986-1990

Work Experiences

Sumitomo Corporation, Overseas Industrial Park Department, 1994-1998 (Surya Cipta Swadaya in Jakarta, Japan Desk Manager, 1996-1997)
Sumitomo Corporation, Building Business Department, 1990-1994

Research Areas

I am a researcher who studies Marketing Management, particularly Complaint Management (or Service Recovery), Market Orientation and Customer-Company Identification Management.